Refund & Cancellation Policy
Effective Date: April 24, 2026
This Refund and Cancellation Policy applies to services purchased from Kramer AI LLC, doing business as Kramer AI.
Because Kramer AI LLC provides customized professional and technology services, refund eligibility depends on the project stage, work completed, resources reserved, third-party expenses, and the applicable written agreement.
1. Initial Consultations
Free consultations do not create a payment obligation.
Paid consultations, assessments, discovery sessions, audits, and workshops are nonrefundable after they have been delivered.
A paid consultation canceled at least 48 hours before the scheduled time may be rescheduled once without an additional fee.
Cancellations made less than 48 hours before the scheduled time may be treated as used, unless Kramer AI LLC agrees otherwise.
2. Project Deposits
Custom projects ordinarily require a 40% initial deposit unless a written proposal specifies another arrangement.
Deposits may be used to cover:
Discovery
Planning
Project setup
Research
Architecture
Scheduling
Administrative work
Initial development
Reserved personnel and development capacity
The portion of a deposit attributable to completed work, reserved resources, or nonrecoverable costs is nonrefundable.
If a customer cancels before all deposited funds have been earned, Kramer AI LLC will review whether an unearned balance remains after deducting:
Completed work
Approved work in progress
Reserved time
Administrative costs
Third-party expenses
Contractor commitments
Other nonrecoverable costs
Any refundable balance will be communicated in writing.
3. Milestone Payments
Payments associated with completed, delivered, demonstrated, or approved milestones are nonrefundable.
A customer disputing a milestone must provide a written description of the alleged material deficiency within 10 business days after delivery or demonstration.
Kramer AI LLC will be given a reasonable opportunity to investigate and correct verified deficiencies that fall within the agreed scope.
Requests for new features, redesigned functionality, additional integrations, or other work outside the agreed scope are not grounds for a refund.
4. Hourly and Retainer Services
Fees for hours already worked are nonrefundable.
Unused prepaid retainer amounts may be refundable only after deduction of:
Completed work
Reserved time
Approved expenses
Third-party commitments
Outstanding invoices
Contractual cancellation charges
Monthly retainer fees may be nonrefundable when the fee reserves dedicated availability, whether or not the customer uses all available hours.
5. Recurring Services
Recurring support, maintenance, consulting, hosting-management, and software-service plans may be canceled by written notice.
Unless the applicable agreement states otherwise:
Cancellation stops future renewals.
Customers should cancel before the next billing date.
The current billing period is nonrefundable.
Service may remain available through the end of the paid billing period.
Charges already incurred remain payable.
Third-party hosting and software commitments remain the customer’s responsibility.
6. Customer-Initiated Project Cancellation
Customers may request project cancellation by emailing info@krameraitech.com.
Upon cancellation, the customer remains responsible for:
Work completed through the cancellation date
Approved work in progress
Reserved project resources
Noncancelable third-party expenses
Software licenses
Cloud usage
Contractor commitments
Approved travel and out-of-pocket expenses
Other charges authorized by the applicable agreement
After all final amounts have been paid, Kramer AI LLC will provide completed or partially completed deliverables to the extent required by the applicable agreement.
7. Cancellation by Kramer AI LLC
Kramer AI LLC may terminate or suspend a project because of:
Nonpayment
Material customer breach
Unlawful activity
Abusive conduct
Security concerns
Material misrepresentation
Failure to provide required information or cooperation
Requests that violate the Acceptable Use Policy
Conditions that create unreasonable legal or operational risk
If Kramer AI LLC cancels a project for reasons unrelated to customer breach, any unearned prepaid amount will be reviewed for refund after completed work and nonrecoverable expenses have been deducted.
8. Third-Party Charges
Third-party fees are subject to the provider’s terms and may be nonrefundable.
Third-party charges may include:
Cloud hosting
Software licenses
Domain registrations
Data services
API usage
Stock assets
Hardware
Contractor expenses
Platform subscriptions
Payment-processing fees
9. Refund Requests
Refund requests must be submitted to info@krameraitech.com and include:
Customer name
Business name
Invoice number
Payment date
Payment amount
Project or service involved
Reason for the request
Supporting documentation
Kramer AI LLC will ordinarily acknowledge a complete refund request within five business days.
Approved refunds will generally be returned to the original payment method. The time required for funds to appear depends on the payment processor and the customer’s financial institution.
10. Chargebacks and Payment Disputes
Customers are encouraged to contact Kramer AI LLC before initiating a chargeback so that billing, delivery, or service concerns can be reviewed.
Initiating a chargeback does not cancel amounts legitimately owed under a signed agreement.
Kramer AI LLC may provide relevant transaction records to a payment processor, bank, or card network, including:
Signed agreements
Proposals
Statements of work
Invoices
Customer approvals
Project communications
Delivery records
Source-control records
Deployment logs
Demonstration records
Account-access records
Milestone acceptance documentation
SERVICE DELIVERY AND BILLING POLICY
Effective Date: April 24, 2026
1. How Services Are Purchased
Kramer AI LLC generally uses the following engagement process:
A prospective customer submits an inquiry.
Kramer AI LLC reviews the customer’s requirements.
A consultation or discovery meeting may be conducted.
Kramer AI LLC provides a proposal, estimate, service agreement, or statement of work.
The customer reviews and approves the applicable document.
The customer pays the required initial deposit or invoice.
Work begins according to the agreed schedule.
Submitting an inquiry does not create a service agreement.
2. Customer Types and Service Area
Kramer AI LLC primarily provides business-to-business services to companies, organizations, and professional clients throughout the United States.
Services are generally delivered remotely. On-site work may be arranged when specifically included in a written proposal.
3. Typical Pricing
Kramer AI LLC’s typical service and project pricing is:
Paid consultations and assessments: $500 to $5,000
Small automation or integration projects: $5,000 to $20,000
Custom software and AI implementation projects: $20,000 to $80,000
Ongoing maintenance, support, or consulting plans: $1,000 to $10,000 per month
Typical initial project deposit: 40%
Largest ordinarily anticipated individual transaction: $80,000
These ranges are general estimates. Actual pricing depends on scope, complexity, delivery schedule, integrations, data requirements, security requirements, and third-party costs.
Every customer receives written pricing before being charged.
4. Billing Structures
Depending on the engagement, billing may include:
Fixed project pricing
Hourly billing
Initial deposits
Progress or milestone payments
Monthly retainers
Recurring support fees
Subscription fees
Usage-based charges
Third-party expenses
5. When Customers Are Charged
Customers are charged only according to an approved proposal, agreement, invoice, order, or recurring plan.
Charges may occur:
At contract signing
Before discovery begins
At defined project milestones
Upon delivery
At the beginning of a recurring billing period
After approved hourly work
When authorized third-party expenses are incurred
Custom projects ordinarily require a 40% initial deposit. The remaining balance is generally divided among development, testing, deployment, or final-delivery milestones.
Invoices are ordinarily due within 15 calendar days.
6. Typical Delivery Timelines
Typical delivery periods are:
Consultations and assessments: 3 business days to 3 weeks
Small automation or integration projects: 2 to 8 weeks
Custom software or AI implementation projects: 6 to 20 weeks
Ongoing support or maintenance: Delivered throughout the active billing period
Actual delivery dates are stated in the applicable proposal or agreement.
7. Delivery Methods
Services and deliverables may be delivered electronically through:
Email
Secure download
Source-code repository
Cloud environment
Customer-controlled server
Staging or testing platform
Virtual meeting
Project-management platform
Technical documentation
Training session
Physical shipping is generally not required unless the project includes separately identified hardware or other tangible products.
8. Conditions Affecting Delivery
Delivery schedules depend on project scope, customer cooperation, integrations, testing requirements, and third-party availability.
Delivery may be delayed when:
Requirements change
The customer delays feedback or approvals
Necessary credentials are unavailable
Third-party systems are unavailable
Additional testing becomes necessary
A change order is requested
Security or compliance issues are discovered
An invoice becomes overdue
A force-majeure event occurs
Kramer AI LLC will communicate material schedule changes.
9. Proof of Delivery
Kramer AI LLC may maintain records demonstrating service fulfillment, including:
Signed agreements
Statements of work
Development logs
Source-control records
Deployment records
Email correspondence
Meeting notes
Customer approvals
Demonstration records
Support tickets
File-transfer records
Account-access records
Milestone acceptance documentation
10. Customer Review and Acceptance
Customers should inspect deliverables promptly.
Unless another period is stated in writing, material issues must be reported within 10 business days after delivery.
A report should identify:
The affected deliverable
The expected result
The actual result
Steps needed to reproduce the issue
Relevant screenshots or records
Requests for additional features or work outside the agreed scope are not considered defect corrections.
11. Recurring Billing
Where recurring billing applies:
The amount and billing frequency will be disclosed before enrollment.
The customer authorizes charges according to the selected plan.
Billing continues until canceled according to the applicable agreement.
Customers should cancel before the next billing date to prevent renewal.
Cancellation does not erase charges already incurred.
Price changes will be communicated in advance where required by law or agreement.
12. Payment Security
Payments may be processed by independent payment providers.
Kramer AI LLC does not ordinarily store complete card numbers, bank-account passwords, or payment-card security codes.
Customers should not send payment-card information through email, text message, or the website contact form.
13. Taxes
Published or quoted prices may exclude applicable sales, use, excise, value-added, withholding, or similar taxes.
Customers are responsible for applicable taxes unless Kramer AI LLC is legally required to collect and remit them.
14. Billing Questions
Billing questions should be submitted promptly.
Email: info@krameraitech.com
Telephone: (214) 836-5746
Business Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Mountain Time
Customers should include the applicable invoice number and a clear description of the concern.
Contact
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4718 Cave Road,
Billings, MT 59101
© 2026 Kramer AI LLC. All rights reserved.